Deano Designs Perth is a home based Registered Australian business, created, owned and operated by me.
I started this venture in January 2013. I have been involved in the pet industry in both wholesale and retail sectors for over twenty years, and still work part time at a Perth pet store as a sales person.
Yes of course, we also supply a GST compliant Tax Invoice with every order.
Deano Designs Perth is a registered business in Western Australia, also registered for GST with the ATO.
All of the products you find here are made by me at my home in Perth, Western Australia.
I do not sell products that have been manufactured or purchased elsewhere.
I hand-make all my products myself, so I can ensure a quality product, each and every time.
Yes – currently there is only ONE retail outlet selling my products.
City Barn Malaga (1904 Beach Road, Malaga, Western Australia) has a big range of small animal products. They have a Deano Designs Perth rack located next to the main sales counter area. They stock several of the standard size Fleece Cage Liners, Soaker Pads, Cuddle Sacks, Sleepy Sacks, Hay Holder Bags, Lap Pads and more.
Retailers are under no obligation to offer the same pricing/discounts as I do through my own website.
There is a page with a video and some text tips on How to place your order.
FIRSTLY you will need to REGISTER yourself as a customer. This is where you enter your delivery address, password etc. This information is needed so that the Australia Post plugin within the checkout can calculate the postage for your order. It also means, quicker checkout next time 🙂
NEXT – go to the FABRIC CHOICES page to see which fabrics you want used on your order. Make a note of the ones you like, or take a photo f the page so you can refer to it while you order your products thru the website.
CHOOSE YOUR GOODIES: Always start on the SHOP page. From there, choose the CATEGORY of items you want to buy – once there, choose the size, fabrics etc and load your cart..
CHECKOUT: Once you have loaded all your items in the cart, you can finalise your order through the Secure PayPal checkout, paying with Paypal, use Paypal as a guest, or a credit card.
POSTAGE: I use Australia Post (Parcel post) – Postage prices are calculated based on the total weight of your order and your postcode.
FREE GIFT OFFER: If your order totals $150 or more, when you view the cart page you will be prompted to make a choice of a FREE GIFT item! Please note – ALL gifts are in random fabric.
There is instructions, also a video showing you how to place your order, it’s on the HOW TO ORDER page.
If you require help, please visit the Contact Us page to contact me, I’m always more than happy to help wherever I can.
On the homepage menu, see ‘Fabric Choices‘, click it to browse the current stock of fabric choices. Each fabric has a name underneath the image, either jot down the name, perhaps take a photo of the page so you can refer to it whilst placing your goodies into the cart.
Once you’ve decided on the fabric choice and your product, you’ll find on the product page there are some drop down boxes which you can select the name of the fabric choice you want. Most products have 2 fabric choices, these can be the same or different.
Note: I am actively removing and adding fabrics I have, if I have run out of the fabric you wanted, I will contact you for another choice.
Sorry, I am not a contract dressmaker, thus do not sew your products from your own supplied fabrics.
Generally, I try to get orders completed and into the mail within 14-21 days of your payment being received.
This timeframe can of course vary. It’s really dictated by what the customers in front of you order. Orders with many items to cut out and make, take me longer to complete. Other times I get many small orders, so completion time can be quicker than I have mentioned.
Please Note: I work in a queue system: ie first order in is first order out. This way, it’s fair for everyone whether you place a large or small order, everyone gets processed in turn, no one pushes in or gets pushed back.
I hand make all the items myself – so my products are made to a high standard each and every time.
I sew school hours FOUR days per week. I am a mum, so do not sew for the business on weekends or public holidays, that’s family time 🙂
I accept Payments through a Secure PayPal Checkout. PayPal Checkout is a well known and extremely secure payment gateway. Its a safe and secure link between your bank and my bank.
PAYPAL OR CREDIT CARDS: This allows you to use your own PayPal account, use Paypal as a guest, or you can use your MasterCard or Visa credit card. You do not require a PayPal account to use your credit card to pay thru our website checkout.
DIRECT DEPOSIT/EFT:– From your bank to my bank – yes of course. Simply email me a list of your goodies you want made, include your fabric selections and mailing address – I will work out a total, and you can pay via direct deposit instead. Email: [email protected]
Yes – If you are in Perth and want to pay for your order in cash when you collect, I can do this.
The amount and items must be confirmed before I proceed with making the order. * * It is at my discretion if I will make an item on the promise of cash payment at pickup.
NOTE: At completion, you will be notified by email that your order is ready for payment/collection. You will have 7 days to pay/collect the order from me..
After that time, if you have not responded or collected as arranged, the order is cancelled – the goods will be placed upon the Facebook page for general sale to the public – this is to recoup the time and fabrics it cost me to make your order.
CUSTOM ITEMS: I reserve the right to charge you or CUSTOM SIZED items to be made UPFRONT. Custom sizes are to suit your cage, not suited to someone else’s cage, to recoup fabric/time costs if you don’t collect..
Don’t stress! I get this question all the time! Having a liner made to fit your cage is simple.
MEASURE: First, measure the internal areas your cage. If you have a odd shape or need gaps for ramps cut into the liners, a rough drawing can help immensely. Then email it to me for a quote.
CONFIRM GO AHEAD: Advise me if we are going ahead with your order, and send thru your fabric selections.
PAY UP FRONT: I will create a product in “CUSTOM ORDER” with your name on it, in the SHOP section. There you will find your order bundled, click the ‘add to cart’ button, pay as usual. You can add other items to your order after the custom one, no problem. I charge upfront as the custom item is to fit your particular cage, I cannot on sell it to recoup costs.
For more tips on having a custom order made, CUSTOM ORDERS – How to order
All of the products inside the website have individual weights. Once all of your items are in the cart, the built in Australia Post calculator will calculate the postage based on total parcel weight and your actual delivery postcode.
I send parcels via parcel post – this is a road service, not express, not air service. I do not offer express satchels as often the products simply do not fit into them.
I do not make money on postage, what you pay when you place an order is paid out by me again when I mail it.
I do not charge you for postage satchels, labels, invoices, or driving your parcel to the post office to lodge it personally – I do this for free.
My postage rates within Australia, from zone W1 are found via the following link:
Yes you can!
Just place your order and pay in the usual way, if you are local just select “Local Pick Up” as a postage option – There is NO FREIGHT FEE if you pickup your order.
My workshop is located in Ballajura, 12km north of the Perth CBD. PICKUPS 5PM TO 7PM weekdays, or on weekend by arrangement.
Before you choose this option, please consider how far it is to travel to collect the parcel – postage can work out cheaper than a road trip.
If this happens, don’t panic. Just let me know and I can go to the website and remove your customer information that you supplied last time you ordered. Then you can just register yourself/login again just like a first time user. Easy.